Returns & Exchanges

We provide great customer experience each time you shop with your Favouritezone. If you are not satisfied with your purchase, we ensure ‘Replacement Guarantee’. We will replace your purchased product if the product has any defect by its manufacturer or if the product is not the same one you ordered.

All you need to do is give us a call or drop an email at admin@favouritezone.com within a period of 07 days from the date of delivery. However, please return the product with the tags intact and in their original packaging, in an unwashed and undamaged condition. Replacement for products is subject to inspection and checking by favouritezone team. Replacement cannot be possible if the product is burnt, damaged by short circuit, or broken by customer.

We give the option of taking back the product from your doorstep at Dhaka. If reverse pickup is not possible from your doorstep, you can send it by courier. Damages due to neglect, improper usage or application will not be covered under our ‘Replacement Guarantee’.